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Rules of the House – Miskolctapolca Cave Bath****

  • Issued by the Managing Director of Miskolci Fürdők Limited Liability Company.
  • Operator of Miskolctapolca Cave Bath: Miskolci Fürdők Limited Liability Company (3519 Miskolc, Aradi sétány 1.).
  • Owner of Miskolctapolca Cave Bath: Miskolci Fürdők Limited Liability Company (3519 Miskolc, Aradi sétány 1.).
  • Supervisory authorities of Miskolctapolca Cave Bath:
    • Notary of the City of Miskolc with County Rights (3525 Miskolc, Városház tér 8.).
    • Public Health Department of the Miskolc District Office, Borsod-Abaúj-Zemplén County Government Office (3501 Miskolc, Meggyesalja u. 12.).
    • Consumer Protection Department of the competent District Office of the Government Office responsible for your place of residence or the registered office of your business. Consumer protection authority contact details.
    • In the event of a complaint, you may contact the Conciliation Board competent for your place of residence. Contact details of the Conciliation Boards. 

Facilities of Miskolctapolca Cave Bath

  • Ticket Office
  • Main Building: Dome Hall, changing rooms, sanitary facilities, restaurant, café, gift shop
  • Indoor Pools
  • Outdoor Pools
  • Sauna Park

Indoor Pools

  • Original Cave Pool and Bath Hall
  • Thermal Pools I–II
  • New Cave Pool consisting of three sections: Star Chamber, Roman Chamber and Bridge Chamber

Outdoor Pools

  • Shell Pool
  • Shell Swimming Pool
  • Children's Pools I–III
  • Lake Bath Adventure Pool – Szeghalmy

Sauna Park

  • Plunge Pool
  • Finnish Sauna
  • Infrared Sauna
  • Steam Room

Hereinafter referred to as the Cave Bath.

General Provisions

  1. By purchasing an admission ticket and entering the Cave Bath, Guests acknowledge and agree to comply with these House Rules. Any Guest who violates these Rules may be denied access to the services and required to leave the premises. In such cases, Guests are not entitled to a refund of the admission fee or the cost of any treatment, nor may they claim compensation resulting from the refusal of service. Miskolci Fürdők Ltd. accepts no liability for any inconvenience or injury arising from the violation of these House Rules. Due to the natural characteristics of the cave, occasional rock loosening may occur. Miskolci Fürdők Ltd. accepts no liability for any accidents resulting from such natural geological conditions.
  2. These House Rules apply to the entire area of Miskolctapolca Cave Bath.
  3. For the purposes of these House Rules, "staff" means any person employed by or working under contract with Miskolci Fürdők Limited Liability Company.
  4. The primary responsibility of the management and staff of the Cave Bath is to provide Guests with courteous service and a pleasant environment for relaxation. They are responsible for ensuring compliance with all health, safety, accident prevention, personal and property protection regulations, as well as all applicable legal and operational requirements. They must also ensure that the conditions necessary for safe operation are continuously maintained from the perspectives of occupational health, workplace safety and fire protection. Any hazards that may arise must be eliminated immediately or, where this is not possible, the affected area must be closed to Guests without delay.
  5. All facilities operated by Miskolci Fürdők Ltd. are protected by Mirend-Sec Ltd.
  6. A CCTV surveillance system operates throughout the Cave Bath. Miskolci Fürdők Ltd. uses a closed-circuit electronic surveillance system to monitor public areas under the following conditions:
    1. The surveillance system is used exclusively for the protection of human life, physical safety, personal freedom and property, as well as for the prevention and investigation of unlawful acts.
    2. The surveillance system is operated only to the extent strictly necessary to achieve the above purposes and does not constitute a disproportionate restriction of the right to informational self-determination. Cameras are not installed in areas where monitoring would infringe human dignity, such as changing rooms or toilets. The system complies with the highest applicable data security standards and supports automatic recording. Recordings are retained for 15 days and may be used solely as evidence in criminal, administrative, civil or other official proceedings related to incidents occurring on the premises. After the retention period expires, any unused recordings are permanently deleted. Access to recordings is restricted to the system operator and only where necessary to fulfil contractual obligations or prevent or interrupt unlawful acts. Recordings may be disclosed only to courts or competent authorities as provided by law. Any disclosure requires legal authorisation, after which the recording is deleted without delay. Any person whose rights or legitimate interests are affected by a recording may, within five days of its creation, request that it not be deleted until the matter has been resolved. Upon request by a court or other competent authority, the recording shall be provided without delay. If no official request is received within sixty days following such preservation request, the recording shall be permanently deleted. Data subjects are entitled to exercise all rights provided under the applicable legislation on data protection and freedom of information, subject to the limitations prescribed by law. A written record shall be prepared whenever recordings are accessed, indicating the person granted access, the reason for access and the date of access.
  7. Services may only be used with a valid admission ticket or season pass.
  8. All services and facilities of the Cave Bath are used entirely at the Guest's own risk. Failure to follow the recommended instructions is the Guest's sole responsibility. Miskolci Fürdők Ltd. accepts no liability for any inconvenience or injury resulting from improper use.
  9. In order to protect the health and safety of all Guests, the following persons are not permitted to enter the Cave Bath:
    1. persons suffering from fever or contagious diseases (including gastrointestinal or skin diseases);
    2. persons suffering from illnesses involving convulsions, loss of consciousness or extensive or clearly visible pathological skin conditions;
    3. persons under the influence of alcohol;
    4. persons under the influence of narcotic drugs or intoxicating medication;
    5. If any of the above conditions are observed, the staff of the Cave Bath reserves the right to refuse any service to the Guest concerned.
  10. Guests must comply with all instructions given by staff and all information displayed on warning signs. Failure to do so is entirely at the Guest's own risk. Miskolci Fürdők Ltd. accepts no liability for any inconvenience or injury resulting from non-compliance.
  11. If a pool must be closed due to operational reasons or extraordinary circumstances (such as force majeure, severe weather conditions or hygiene-related incidents), Guests must leave the pool immediately upon the instruction of the lifeguard. In such cases, no refund of the admission fee will be provided, and no compensation may be claimed due to the temporary closure.
  12. Operational requirements arising from the specific characteristics of the Cave Bath are set out in the Operating Regulations. Guests may inspect these regulations during opening hours by contacting the Cave Bath Manager.
  13. The Cave Bath operates in accordance with Government Decree No. 510/2023 (XI.20.) on the establishment and operation of public bathing facilities.
  14. During operation, the Cave Bath shall ensure:
    • water quality in all pools in compliance with statutory requirements;
    • regular cleaning, sanitation and disinfection of pools, changing rooms and all other areas of the Cave Bath;
    • continuous lifeguard supervision of the pools;
    • the availability of emergency rescue equipment at all times;
    • that water returned to circulation pools after filtration meets drinking water quality standards;
    • that pools are drained only in accordance with applicable regulations and only after all Guests have left the pool;
    • the specified water temperature for each pool;
    • that all pools are properly prepared and fully filled before opening to Guests.
  • The admission fee covers the full range of services provided. Therefore, employees of the Cave Bath are neither entitled to request nor accept any additional payment or gratuity from Guests.
  • The fees for chargeable services are displayed on the price boards at the ticket offices and in the official price list available on the official website.
  • Services are provided to Guests in the order of their arrival. Priority is given to pregnant women, blind and visually impaired persons, and persons with disabilities.
  • Children under the age of 14 may remain on the premises of the Cave Bath only under the supervision and responsibility of an accompanying adult. Children under the age of 14 may use the pools only under adult supervision.
  • The swimming pool may only be used by Guests who are able to swim.
  • Swimming pools may only be used while wearing appropriate swimwear. Entering the pools in underwear, undershirts, shorts not intended for swimming, or other clothing is prohibited. Topless sunbathing or bathing, as well as naturism, is not permitted anywhere within the Cave Bath. Women must wear one-piece or two-piece swimsuits made from synthetic swimwear fabrics (such as polyamide, polyester or elastane) specifically designed for swimwear, offering high resistance to chlorine and UV radiation. Men are required to wear swim shorts specifically designed and manufactured for swimming, with a length above the knee. In the event of any dispute regarding appropriate swimwear, the Cave Bath staff reserves the right to refuse access to the bathing facilities. Swimwear is mandatory for children as well. Children under the age of 3 must wear a waterproof swim diaper.
  • Areas surrounding the pools may be wet and therefore slippery. To reduce the risk of accidents, the use of non-slip pool sandals is strongly recommended.
  • Protecting the facilities, equipment and cleanliness of the Cave Bath is a shared responsibility of both the operator and the Guests. Any Guest who damages or removes any equipment, facility, building element or vegetation on the premises shall be held liable for the resulting damage.
  • In accordance with the Hungarian Act on the Protection of Non-Smokers, smoking is permitted only in clearly designated smoking areas marked with appropriate signage. During the summer season, the designated smoking area is located near the summer ticket office. During the winter season, it is located beside the entrance to the main bath building. Please dispose of cigarette butts only in the ashtrays provided.
  • Guests are not permitted to remain on the premises of the Cave Bath outside official opening hours.
  • Diving into the pools from the pool edge is prohibited. Any behaviour that endangers your own safety or that of others, or disturbs the peace and comfort of other Guests, is strictly prohibited.
  • With the exception of the swimming pool, inflatable water toys (such as beach balls or inflatable balls) may be used in the pools, provided they do not disturb other Guests or compromise anyone's safety.
  • During opening hours, the Cave Bath reserves the right to rent out pools to sports organisations and schools.
  • Guests wearing any type of prosthesis, or those with neck or spinal injuries, are not permitted to use the water slide.
  • The children's pool may not be used by Guests over the age of 4. For hygiene reasons, Guests over the age of 14 are not permitted to sit on the edge of the children's pools and may enter the water only for the purpose of accompanying or assisting a child when entering or leaving the pool.

Prohibited Activities within the Cave Bath

  1. Bringing into the Cave Bath any object, toxic substance, hazardous material or item that may endanger the health or safety of others is strictly prohibited.
  2. Eating, drinking, bringing glass or other breakable objects, or any items that may cause accidents or injuries, as well as contaminating the pool water in any way, is prohibited in the pools and within a 5-metre radius of them.
  3. Wearing street shoes or street clothing in the pools or within a 5-metre radius of them (including showers and similar areas) is prohibited.
  4. Entering the pools without first using the shower and foot bath is prohibited.
  5. Bringing slippers into the pools, placing them on the drainage grating around the pool edge, or standing on the grating is prohibited.
  6. Remaining on the pool steps for extended periods or obstructing the movement of other Guests is prohibited.
  7. Animals are not permitted within the Cave Bath. The only exception is assistance dogs as defined by Decree 27/2009 (XII.3.) of the Ministry of Social Affairs and Labour (SZMM). However, assistance dogs are not permitted in the pools, within a 5-metre radius of the pools, or inside enclosed indoor areas. Guests must also comply with the provisions of Local Decree No. 19/2001 (V.7.) on animal keeping.
  8. Behaviour that violates public order or public decency is strictly prohibited. This includes the use of obscene, vulgar or abusive language, physical assault, incitement to hatred based on race, ethnicity, political views, religion or sexual orientation, sexually motivated physical contact, and any behaviour suggesting sexual activity or likely to cause offence, alarm or distress to others.
  9. Hair dyeing, hair cutting, shaving, manicures, pedicures, tooth brushing and any cosmetic treatments are prohibited throughout the entire Cave Bath.
  10. Guests are not permitted to enter restricted areas, operational areas or plant rooms.
  11. Lighting fires or erecting tents within the Cave Bath is prohibited, with the exception of sun shelters with a maximum floor area of 2 m².
  12. Any activity causing excessive noise or disturbance is prohibited within the Cave Bath.
  13. Blocking or obstructing the underwater water jets operating in the pools is prohibited.
  14. It is prohibited to bring into the swimming pool any non-inflatable balls, air mattresses, or any other toys, equipment or objects not intended for use in the swimming pool.

Opening Hours, Ticket Sales and Admission

  1. The ticket office opens at the same time as the Cave Bath and closes one hour before the facility closes. Opening Hours
  2. The Cave Bath operates continuously. Opening hours during public holidays, as well as any temporary changes to the regular opening hours, are published on the official Cave Bath website, the official Facebook page, and at the ticket offices on site.
  3. The management of the Cave Bath reserves the right to modify opening hours where justified, for example due to an emergency pool closure. Any such changes will be announced immediately by notices displayed at the ticket offices and via the public address system.
  4. Purchased tickets are valid only on the date of purchase, during the applicable seasonal opening period, for a single daily admission, and only for the service for which they were issued.
  5. Admission wristbands and RFID wristwatches are non-transferable. They must be worn visibly at all times while on the premises.
  6. Guests are required to wear the activated admission wristband or RFID wristwatch provided upon entry to the Cave Bath and must return it when leaving. In the event of loss or damage, the Guest shall compensate the operator for the resulting damage in accordance with the current price list.
  7. Children under the age of 14 may enter the Cave Bath only when accompanied and supervised by a parent or authorised adult. Children's groups may enter only when accompanied by an adult supervisor.
  8. Eligibility for discounted admission:
    • Admission is free for children under 4 years of age.
    • Children's tickets are available for guests aged 4 to 14.
    • Student tickets are available up to the age of 25 upon presentation of valid student status.
    • Student and senior discounted admission tickets are available upon presentation of valid proof of eligibility.
    • Group tickets are available for groups of more than 15 persons entering together. One accompanying person is admitted free of charge for every 15 paying guests.
    • Discounted admission is available with a valid Miskolc Pass Classic Card, Miskolc Pass Tourist Card, Miskolc Resident Card, or Disability Admission entitlement.
    • Discounts may also be granted with vouchers issued under a written agreement.
  9. Documents proving eligibility for discounted admission must be presented at the ticket office without being requested.
  10. Events taking place outside normal opening hours are governed by the provisions set out in separate agreements. Night bathing sessions may be organised by the operator upon request.
  11. The dates of the annual maintenance closure will be announced in advance by Miskolci Fürdők Ltd.
  12. Decisions regarding seasonal pool openings and closures are made by the operator.
  13. Complaints cannot be accepted after leaving the ticket office.
  14. Any changes to admission prices will be announced on the price boards displayed at the ticket offices, on the official Cave Bath website, and on the official Facebook page.

Guest Feedback and Complaint Handling

  1. The Customer Comment Book is available to Guests at the ticket offices and, during the seasonal period, at the gift shop.
  2. Guests are entitled to record comments or complaints regarding the manner or quality of the services provided, or the conduct of the staff, in the Customer Comment Book. The Cave Bath Manager is obliged to investigate each entry and provide the Guest with a written response within 30 days of the submission.
  3. Guests may submit complaints verbally or in writing directly to:
    • The Municipal Clerk of the City of Miskolc with County Rights, 3530 Miskolc, Városház tér 8, Hungary, Tel.: +36 46 512 709, E-mail: jegyzo@miskolc.hu
    • The Consumer Protection Department of the competent District Office of the Government Office (Borsod-Abaúj-Zemplén County Government Office, Miskolc District Office), Address: 3530 Miskolc, Petőfi Sándor utca 23, Hungary, Tel.: +36 46 795 600, E-mail: fogyasztovedelem@borsod.gov.hu
    • Contact details of the Hungarian consumer protection authorities are available here.
    • The Public Health Department of the Miskolc District Office, Borsod-Abaúj-Zemplén County Government Office (3501 Miskolc, Meggyesalja u. 12, Hungary).
    • The competent Regional Conciliation Board (Borsod-Abaúj-Zemplén County Conciliation Board, 3525 Miskolc, Szentpáli u. 1, Hungary, Tel.: +36 46 501 091 / +36 46 501 870, Fax: +36 46 501 099, E-mail: bekeltetes@bokik.hu)
    • (Miskolci Fürdők Ltd. does not accept the binding authority of the Conciliation Board in consumer disputes.)
    • Contact details of the Conciliation Boards.

Medical Assistance and First Aid

  1. During opening hours, a member of staff trained in first aid is on duty within the Cave Bath. The first aid station is clearly marked with appropriate signage.
  2. In the event of a water rescue, the lifeguard is responsible for ensuring that the first aider and, where necessary, a doctor are called, even if the rescue appears to have been successful and the rescued person feels well.
  3. A written accident report shall be prepared for any injury occurring within the Cave Bath. Following registration in the Accident Log, the report must be signed by the injured person (where their condition permits) and by the person providing treatment.
  4. At weekends, a qualified paramedic is available on site.

Lost Property, Valuables Storage and Changing Facilities

  1. Miskolci Fürdők Ltd. accepts no responsibility for the loss of unattended personal belongings left anywhere within the Cave Bath.
  2. The use of the valuables storage facility is entirely at the Guest's own risk.
  3. Lost property found within the Cave Bath will be retained by the operator for 30 days.
  4. Use of the changing facilities is mandatory. Guests are responsible for locking and unlocking their own locker or changing cabin.
  5. Guests must ensure that the locker lock is functioning correctly before leaving their belongings.
  6. Lockers and changing cabins must be used only for their intended purpose to ensure safe operation.
  7. Guests must keep the locker key or RFID wristwatch with them at all times.
  8. If a locker key or RFID wristwatch is lost, the Guest must notify a member of staff. The Guest will then be required to identify the contents of the locker before it is opened using a master key.
  9. Loss of a locker key or RFID wristwatch is subject to the replacement fee specified in the current price list.
  10. An incident report shall be prepared for any claim relating to damage or loss. Compensation claims will be assessed by the operator based on this report. The liability of the Cave Bath is governed by Section 6:371 of the Hungarian Civil Code.

Sauna Park

  1. The temperature and settings of the sauna heaters may only be adjusted by authorised staff. Guests are not permitted to alter them.
  2. Upon request, staff members are required to explain the correct and safe use of the sauna facilities.
  3. Guests are not permitted to use their own essential oils in the saunas.
  4. Children under the age of 4 are not permitted to use the sauna, even under parental supervision.
  5. Sauna use is prohibited for:
    • Persons suffering from fever or acute joint inflammation;
    • Persons with varicose veins or hormonal disorders;
    • Persons with cardiovascular diseases or kidney disorders;
    • Children under the age of 4;
    • Persons under the influence of alcohol, drugs or medication affecting consciousness.
  6. Food, alcoholic beverages, beach equipment and any items unrelated to sauna use may not be brought into the Sauna Park.
  7. Newspapers, fragile objects, food, alcoholic beverages and any other unrelated items are prohibited inside the sauna cabins.
  8. Entry to the sauna area wearing street clothing or outdoor footwear is prohibited.
  9. Wearing swimwear and using a sauna towel or bath sheet inside the sauna cabins is mandatory.
  10. Guests must behave in a manner that does not disturb the peace, comfort or relaxation of others within the Sauna Park.
  11. Sauna facilities may not be used during the final 30 minutes before closing time.
  12. An emergency alarm bell is available for Guests in case of illness or emergency within the Sauna Park.
  13. Showering before entering the sauna is mandatory.

Public Address System

  1. The public address system may be used for operational announcements, important information, pleasant background music and promotional messages relating to the Cave Bath's contracted partners.
  2. The volume of the public address system is adjusted so that it does not disturb the peace and relaxation of Guests.

Commercial and Catering Services

  1. Commercial and catering services are available within the Cave Bath.
    1. Retail outlet: Gift Shop
    2. Catering facilities: Restaurant, Café and Outdoor Snack Bars